Salah Almalki

Technology leader turned product strategist. Over a decade leading IT operations, infrastructure delivery and auditing, now leading cloud, AI‑enabled and hosted services for Salam. Based in Riyadh.

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About me

Salah Almalki

Over a decade of international experience spans IT operations, infrastructure delivery, auditing, project management, and B2B product strategy, carried across two very different markets: New Zealand and Saudi Arabia.

Today that experience is channeled into one mandate at Salam Telecommunications in Riyadh: build sovereign cloud infrastructure for the Kingdom, sitting deliberately at the intersection of technical delivery and business development.

AI sits at the centre of that work. Delivered an enterprise Microsoft Copilot rollout across a live ERP environment, trained the teams who use it, and hold generative AI and machine learning certifications from IBM and AWS. The value is in deployment, not slideware.

Riyadh, Saudi Arabia
AI & Generative AI
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Experience

2018 — 2021 · Auckland, NZ
Samsung
Samsung
Team Leader, Customer Services
In‑store technical champion → team leader, covering both retail sales and technical support.
2019 — 2020 · Nationwide, NZ
Vodafone
Vodafone
Retail IT Cutover Lead → Help Desk Team Leader
Delivered via Titan IT (MSP). Led a nationwide retail cutover, then moved into support leadership.
2021 — 2025 · Auckland, NZ
Fresh Direct
Fresh Direct
IT Operations & Infrastructure
Device refresh, M365/Entra/Intune rollout, and the Azure Virtual Desktop & Dynamics 365 migrations.
97% uptime · 70% fewer security incidents · 20% cost savings
2025 — 2026 · Dammam, KSA
IK Saudi for Industries
IK Saudi Industries
IT Lead & Project Manager
Led an ERP migration, network upgrade, service desk build, and a Copilot AI‑adoption pilot.
Feb 2026 — Present · Riyadh, KSA
Salam Telecommunications
Salam Telecommunications
CURRENT
Head of Cloud & Hosted Services
Owns Salam's cloud & hosted‑services portfolio end‑to‑end, from vendor RFP through delivery and go‑to‑market.
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Projects

Salam · Strategic Initiative
Hyper‑Converged Private Cloud
A sovereign, enterprise‑grade private cloud on Nutanix, Dell and VMware, owned end‑to‑end from a competitive vendor RFP through to production go‑live.
5‑vendor RFP
Salam · Strategic Initiative
Public Cloud Services
Owns the 2‑year new‑services roadmap for Salam's Saudi public cloud, spanning IaaS, PaaS and SaaS.
18 confirmed services
Salam · Strategic Initiative
Hosted Services & Backup‑as‑a‑Service
Heads Tier III colocation, multi‑cloud and managed services; built a 4‑phase BaaS roadmap and a government‑eligibility compliance framework.
4‑phase product roadmap
Fresh Direct
Enterprise ERP Modernization
Led the Axapta → Dynamics 365 F&O migration end‑to‑end: data migration, UAT and cutover.
Zero‑disruption cutover
IK Saudi Industries
Enterprise AI Adoption Programme
Led an organisation‑wide AI enablement initiative: Microsoft Copilot pilots, user training, and aligning AI capability with existing ERP systems to lift day‑to‑day productivity.
Copilot pilots · ERP‑aligned
Vodafone
Nationwide Retail IT Cutover
Delivered infrastructure upgrades, Pronto deployment, Windows re‑imaging and POS setup across Vodafone's nationwide New Zealand retail footprint.
70% fewer security incidents · 55% → 95% service response
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Certificates

AI & Data
AWS · Fundamentals of Machine Learning & AI
IBM · Supercharge Your Data Analytics with Generative AI
IBM · Use Generative AI for Software Development
AI for Operations
Certifications
PMP
ISO/IEC 27001 LI
Oracle Solution Architect
ITIL
Cisco CCNA
CompTIA Security+
Fortinet NSE 1–3
Nutanix NCA
MSc CybersecuritySaudi Electronic Univ. · in progress
BSc Information Science, double major IT & Computer ScienceMassey University · 2017
Diploma, IT Systems SupportJubail Industrial College · 2011
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Participations

2026 · Riyadh, Saudi Arabia
LEAP — Nutanix & Dell
Coordinating vendor content for one of the region's flagship tech conferences.
2020 · New Zealand
Product Master — Galaxy Z Fold2
Selected as product master for the Z Fold2 launch, an NDA briefing at Samsung HQ followed by nationwide roadshow training across retail.
2019 · New Zealand
Product Master — Galaxy Fold
Brought into Samsung HQ under NDA ahead of launch, then led nationwide roadshows introducing the first commercial foldable phone to retail teams and customers.
2019 · New Zealand
Product Master — Galaxy Note10+
NDA‑briefed on the flagship ahead of release, then toured the country leading product‑master sessions on the Note10+ and the Galaxy Watch Active lineup.
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Contact me

Let's talk about what's next.